Accessibility

We are committed to providing all Canadians with access to our facilities, products and services and have policies and procedures in place to guide the actions of our employees and Field network. These policies are intended to address, at minimum, the requirements of the Accessibility for Ontarians with Disabilities Act and Accessibility for Manitobans Act as well as similar or related standards and regulations.

The Company will strive to be consistent with the following principles when establishing policies, practices, and procedures: 

  • products and services will be made available in a manner that respects dignity, independence, and equal opportunity for all. They will be integrated for all members of the public, with temporary or permanent alternative measures provided as necessary to ensure individuals with disabilities can access, use, or benefit from them.
  • The Company will seek to provide fair and accessible employment practices.
  • The Company will strive to provide barrier-free access to our premises and technology platforms. 

Contact us

For all related inquiries, please contact us directly using any of the methods outlined below.

General & Account Information

1-800-387-0614

Mackenzie Investments values your time and strives to deliver the best possible client experience. We are leveraging conversational IVR (Interactive Voice Response) to make interactions more intuitive and quicker. When you phone in, simply state your inquiry in your own words, and the system will get you to the right representative.

You can say things like:

  • “I have questions about deferred sales charges.”
  • “Tell me more about registered disability savings plans.”


Hours of operation: English
Monday to Friday 8:30 am to 6 pm (ET)

Hours of operation: French
Monday to Friday 8:30 am to 6 pm (ET)

Email: service@mackenzieinvestments.com

Fax: 1-866-766-6623

Alternative contact methods

Write to us

Send us an email and we will do our best to respond within 24 to 48 hours: service@mackenzieinvestments.com

Head office

Mackenzie Investments
180 Queen Street West
Toronto, ON M5V 3K1
Canada